Buyer FAQ

Browse art by culture or country, open a piece you love, and choose a print size and frame in the configurator. Add your shipping address at checkout and pay by card. Your order then moves into production, gets shipped with a tracking number, and arrives at your door.

Every order is made up of four parts:

• Production cost — the print itself (A4 $14, A3 $21, A2 $32) plus a frame if you choose one (classic black or gallery white +$48, natural oak +$56; print only is $0).
• The artist's markup — set by the artist themselves, on top of production cost. They keep 95% of it.
• Shipping — a flat $12 worldwide, no matter the size or your destination.
• Service fee — 5% of the order (minimum $2), shown as its own line at checkout. It covers secure card processing and keeps the artist's 95% intact.

Checkout shows the full breakdown — including the artist's share — before you pay anything.

We ship worldwide for a flat $12, regardless of size or destination. Every print is made to order through a professional print-on-demand partner, so production and transit take a little time. Once your order ships, a tracking number appears on your order page so you can follow it the whole way.

• Awaiting payment — the order was created but payment hasn't been completed yet.
• Paid — payment succeeded and the order is queued to start production.
• In production — your print is being printed and framed.
• Shipped — it's on its way; a tracking number is on your order page.
• Delivered — it has arrived.
• Cancelled — the order was cancelled and won't be produced.

You can check the current status any time from My orders.

Yes. Payments are processed by Stripe, a PCI-compliant payment processor used by millions of businesses worldwide. EveryCulture never sees or stores your full card number.

If your print or frame arrives damaged or defective, we'll replace it free of charge — just email hello@everyculture.art with a photo within 30 days of delivery.

Because every print is made to order specifically for you, we're not able to accept returns for a change of mind. Take a moment to double-check your size and frame choice before checking out.

The artist sets a markup on top of production cost, and keeps 95% of that markup on every sale — EveryCulture keeps the remaining 5%. Production cost and shipping cover printing, framing, and delivery; the markup is what supports the artist directly.

Yes. You'll need a verified email address before you can complete a purchase. If you haven't verified yet, check your inbox (and spam folder) for the verification link we sent when you signed up.

Head to /forgot-password and enter the email on your account. We'll send you a link to set a new password.

Email us any time at hello@everyculture.art. For order issues, include your order number from My orders so we can help faster.