Buyer FAQ

Browse art by culture or country, open a piece you love, and choose a print size and frame in the configurator. Add your shipping address at checkout and pay by card. Your order then moves into production, gets shipped with a tracking number, and arrives at your door.

Every order is made up of four parts:

• Production cost — what the print lab charges us to make your piece. Unframed prints are passed through at cost with no margin added (≈$11–$15 in the US, depending on size). Framed prints are the lab's framing cost (≈$40–$60, every color the same) plus a flat $9 assembly-and-service margin — the only markup we take on production. The exact figure is quoted live for your country at checkout, because it depends on which lab produces your order.
• The artist's markup — set by the artist themselves, on top of production cost. They keep 95% of it.
• Shipping — the courier's real price for your address, quoted live at checkout and passed through at cost.
• Service fee — 5% of the order (minimum $2), shown as its own line at checkout. It covers secure card processing and keeps the artist's 95% intact.

Checkout shows the full breakdown — including the artist's share — before you pay anything.

We ship worldwide for a flat $12, regardless of size or destination. Every print is made to order through a professional print-on-demand partner, so production and transit take a little time. Once your order ships, a tracking number appears on your order page so you can follow it the whole way.

• Awaiting payment — the order was created but payment hasn't been completed yet.
• Paid — payment succeeded and the order is queued to start production.
• In production — your print is being printed and framed.
• Shipped — it's on its way; a tracking number is on your order page.
• Delivered — it has arrived.
• Cancelled — the order was cancelled and won't be produced.

You can check the current status any time from My orders.

Yes. Payments are processed by Stripe, a PCI-compliant payment processor used by millions of businesses worldwide. EveryCulture never sees or stores your full card number.

Before it ships: yes. Because prints are made to order, reach out as soon as possible and we'll cancel and fully refund your order as long as it hasn't shipped yet. Use our contact form (include your order number) or email hello@everyculture.art.

Once it has shipped: the order is on its way and can no longer be cancelled, but you're still covered by our damage guarantee below.

You can see your order's current status anytime on your orders page — “Awaiting payment” or “Paid” / “In production” can still be cancelled; “Shipped” or “Delivered” cannot.

We'll replace it free of charge — just email hello@everyculture.art (or use the contact form) with a photo within 30 days of delivery.

Because every print is made to order specifically for you, we're not able to accept returns for a change of mind once an order has shipped. Take a moment to double-check your size and frame choice before checking out.

The artist sets a markup on top of production cost, and keeps 95% of that markup on every sale — EveryCulture keeps the remaining 5%. Production cost and shipping cover printing, framing, and delivery; the markup is what supports the artist directly.

Yes — every order on EveryCulture plants at least one tree, in the artwork's own country wherever we have a planting project there. At checkout you can add $1 to fund a tree in your name; it's always optional, never a forced fee. If you don't, the tree still gets planted — either the artist pledged it, or we cover it ourselves. Trees are planted through our reforestation partner DigitalHumani. You'll see the tree on your order page once it ships. Read the full tree promise.

Yes. You'll need a verified email address before you can complete a purchase. If you haven't verified yet, check your inbox (and spam folder) for the verification link we sent when you signed up.

Head to /forgot-password and enter the email on your account. We'll send you a link to set a new password.

Email us any time at hello@everyculture.art. For order issues, include your order number from My orders so we can help faster.